Konica Minolta’s Netcare device relationship management (DRM) system can provide maximum service with minimum effort.
Designed to enhance the customer experience for bizhub, bizhub PRO, and bizhub PRESS users, vCare continuously works in the background, monitoring hundreds of diagnostic areas of your bizhub and allowing it to communicate directly with us using wireless GPRS technology or an internet/ e-mail connection whenever a problem arises. These issues, which could include system errors, are automatically and accurately entered into our service management system, creating less workload for service controllers. Replacement notifications are directly transmitted to our technicians for immediate action.
In simple terms: Before you even realise there is a problem, we’re already dealing with it. Since the system sends us the details immediately, we are well prepared to respond without delay, with no interaction from your side required.
Today’s digital world requires high quality and high-tech maintenance support. Konica Minolta has embraced this challenge, integrating new technologies into the customer service delivery process. And the result is vCare.